Shipping Policies/PayPal/Refunds

Kirk Scuba Gear is online, e-commerce business operated from our home in London, Ontario, Canada. We are not a storefront nor do we carry any stock/inventory. Kirk Scuba Gear works with many suppliers to provide customers with quality/brand name scuba/snorkeling and outdoor gear at reasonable prices. We offer an alternative shopping site for divers/snorkelers and outdoor people, and support dive shops. All products are backed with a manufacturer’s warranty from our suppliers.

Effective Spring 2021, we will no longer be offering many brands of BCD’s and regulators for shipment to Canada, due to registration issues. (noted on products) We are also pleased to offer Glo Rope products based in Canada.

All of our other accessories ship via USPS (air mail) to Canada to eliminate extra charges. (duty associated with FedEx/DHL/UPS shipping from the USA) On the average your purchases take about 2 weeks for delivery (from the USA), depending on the speediness of the postal service. Some purchases received by Canadian shoppers are charged tax (HST) and this will be collected by the post office at delivery. Kirk Scuba Gear is not responsible for paying this tax. USPS charges are based on purchase weight and the size of the box.

Scuba tanks are usually shipped via UPS/FedEx, because of their weight and often exceed the regulated shipping cost at check-out…please contact us before you make a tank purchase.

NEW for Southwestern Ontario Shoppers::::If you are willing to drive over the border to Port Huron Michigan, there is a “shipping centre” designed for Canadian shoppers making USA based purchases……

SCC Parcel Pickup LLC (2540 Lapeer Rd, Ste W Port Huron, MI 48060, 810-985-7220)

You can order products from Kirk Scuba Gear worth over $50.00, and receive Free Shipping to the above address. Take a day trip, enjoy lunch, and pick up your goods. Please be advised that custom duties may apply depending on the dollar value of your purchase, when you return to Canada. Kirk Scuba Gear is not responsible for this charge.

If you wish to order product(s) and have it (them) delivered to SCC, or elsewhere in the US, please contact me before your complete your order. Certain products DO NOT ship for Free in the USA….this is noted on the product. ScubaMax products do not ship for FREE!!

Questions, concerns, inquiries are always welcome. CLICK HERE to contact me, or call 519-520-7480. Your inquiry will be answered in a timely matter.

PayPal

Credit card fraudulent activity is ongoing all over the world, and Kirk Scuba Gear uses PAYPAL for the protection of the customer and this business. We do not manually process credit cards outside of PayPal. This is for the protection of Kirk Scuba Gear and you, the customer. We will NOT ship to any address that is not listed on your PayPal. Want your order shipped elsewhere? You must add that address to your PayPal account, before shipping of any goods. This is firm and non negotiable!

Please do not send emails wanting quotes for an abundance of a certain product and not wanting to use PayPal. This is a “red flag” and will not be acknowledged.

REFUNDS

There is a 30-day return policy on all products. Refunds are not accepted for “changing your mind.” For BCDs and wetsuits, please pay close attention to sizing charts provided on our site. Chest measurement is the most important sizing for wetsuits. BCD’s or wetsuits may be returned (to shipping supplier) if it does not fit. You will be refunded the wetsuit/BCD price, but minus a re-stocking fee for the return. If the product is defective or parts are missing or appear to have been used you will not receive a refund. We are happy to guide you with sizing but the ultimate decision is yours. Products must be returned with the original tags and literature, and you are responsible for return shipping costs. Once your goods are received by Kirk Scuba Gear’s supplier you will be refunded your purchase price. Suggestion:::if you do not wish to pay the restocking fee, then we suggest you sell your purchase to another diver.

Product specifications, colours, sizes and other options may be changed by manufacturers without advance notice to me. Some “SALE products”, are clear-outs, once stock is depleted, the product is no longer available. We try to keep current on this situation. The products as described on this site are as accurate as of the information I receive.

We do not negotiate pricing or shipping costs We adhere to manufacturers’ advertised pricing (MAP).

Terms and conditions for international purchases::

Kirk Scuba Gear thanks you for visiting our site and making a purchase. We guarantee your purchase to be as you ordered (you will be notified for out-of-stock items), double checked and well packaged before shipping. We add insurance for protection at no cost to you.

Your purchase is shipped via USPS or Canada Post and the arrival time cannot be determined by us. Postal services can be slow, and your country’s customs can delay incoming packages. This is out of our control. Any extra charges incurred at time of delivery are the reasonability of the customer. (tax/duty)

Should you need to return your purchase, you are required to pay the return shipping. Your returned packaged will be directed back to our supplier. Re-stocking fees may apply, and are payable by you. Once your goods are received by Kirk Scuba Gear’s supplier you will be refunded your purchase price.

When you receive your package, and if it appears to have been tampered with, or maybe items stolen, we are not responsible for replacing these items. Contact your local customs or Post Office, to look into this matter.

Depending on the products ordered, (smaller items) shipping in some cases may be cheaper. Kirk Scuba Gear will refund the difference to you.(overpayment on shipping charge at check-out) We do not believe in making a profit from shipping charges.

Kirk Scuba Gear believes in ocean conservation, preservation of coral reefs and underwater life. We also support SOS (Save our Wrecks, Ontario), Diving for the Disabled and Swimming for the Disabled.

Kirk Scuba Gear is a social butterfly.

The Scuba News Canada, Managing Editor

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Kathy Dowsett, Owner and Operator Of Kirk Scuba Gear and a PADI certified diver.

Managing Editor of The Scuba News Canada

Contact us if you have any questions or concerns about our Shipping Policies